Muse Group

Muse Group empowers music makers. We create the world’s most popular apps for playing, recording and composing music.

Through our innovative learning tools, expansive music catalogs and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day.

Our talented team of music lovers collaborates all over the globe, from Limassol to Seoul and Boston to Berlin. We’re an ambitious company with the drive and culture of a startup, with many more exciting Muse Group developments to come.

We are seeking a dedicated and proactive Support Agent to join our dynamic team. This role is essential for ensuring smooth day-to-day operations of services of Ultimate Guitar and Audio.com.

Key Responsibilities

• Written resolution of customer issues in the ticket system and on social media
• Resolution of disputes in payment systems
• Collection and analysis of incoming customer issues and suggestions for solving these problems
• Optimization of current workflows in your team and suggestions for improving work tools

Required experience

Required skills and abilities:

• English proficiency of at least Upper-Intermediate (B2)
• Experienced Web user

Additional skills and abilities (preferred):

• Knowledge/use of MU product
  Proficiency in any other language at least at B1 level
• Experience in IT Support
• Musical education (musical background or ability to play an instrument)