Muse Group

Muse Group empowers music makers. We create the world’s most popular apps for playing, recording, and composing music. Through our innovative learning tools, expansive music catalogs, and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day.

Our talented team of music lovers collaborates all over the globe, from Limassol to Seoul, Boston to Berlin. We’re an ambitious company with the drive and culture of a startup — with many more exciting Muse Group developments to come.

At the end of 2023 Hal Leonard Company combined with Muse Group (more information you can find here) and together are now a single company that aims to revolutionize the music industry by using their expertise and resources to offer innovative solutions for musicians, teachers and music lovers around the world.

We are seeking a highly skilled Amazon Account Manager to oversee and optimize our Amazon operations across multiple global marketplaces (North America, Europe). This role requires a deep understanding of Amazon Vendor Central, Advantage and Seller Central, with a strong focus on catalog management, inventory coordination, operational compliance, data analytics, and financial accuracy.

Key responsibilities:

• Manage and optimize product listings, ensuring accuracy and compliance with Amazon’s evolving requirements.
• Handle case management with Amazon support, troubleshooting listing errors, catalog discrepancies, performance warnings.
• Ensure on-time execution of product launches, variations and parent-child listing relationships.
• Monitor and resolve listing suppressions, compliance violations, ASIN-related issues.
• Ensure optimal inventory health, preventing stockouts, overstocking, chargebacks.
• Coordinate with supply chain and logistics teams for on-time replenishments and fulfillment execution
• Maintain FBA/FBM shipment efficiency, reducing storage fees and optimizing warehouse allocation.
• Track Vendor Central KPIs (OTB, IPI score, chargeback prevention,  fulfillment efficiency)
• Manage Coop/MDF deductions, pricing claims, financial reconciliations with support of finance and Amazon teams.
• Partner with internal teams to improve product performance through data-driven optimizations.

Required Experience:

• 3-5+ years of experience managing Amazon Vendor Central and/or Seller Central accounts.
• Expertise in Amazon catalog management, product listings, pricing dynamics.
• Strong proficiency in inventory forecasting, fulfillment processes, supply chain coordination.
• Proficiency in Amazon data tools.
• Excellent attention to detail, problem-solving skills,  ability to manage multiple priorities.
• Strong cross-functional communication skills, working with internal teams, Amazon support.
• Experience in music, publishing, media industries within e-commerce as a plus.
• Knowledge of Amazon’s fulfillment policies, FBA/FBM processes, demand forecasting tools.
• Experience managing financial reconciliations, Coop agreements, chargeback resolutions would be a plus.
• Proven ability to work in a fast-paced, high-volume e-commerce environment.