Content Manager - Audio.com
Muse Group creates the world's most popular software and communities for musicians.
We develop software for music composition and production, build extensive content catalogues and continually innovate to improve the quality of life for the ordinary musician. This makes Muse Group the fastest growing company in the Music Technology segment.
Today, Muse Group reaches over 400 million users worldwide through its portfolio of software, mobile apps and online services that includes Ultimate Guitar, MuseScore, Audacity, StaffPad and more. Each product has its own history and audience.
Audio.com is one of them and growing fast with record numbers of uploads, users and engagement being hit every week. With the launch of a newly curated browsing page & collection feature, the need for content curation and community support is increasing significantly.
Thus, we are looking for wonderful talents to join our team. We need a Content Manager - Audio.com to help curate the thousands of pieces of audio we have into collections and featured pages for SEO and to communicate directly with our users on a regular basis. This person will have a deep-understanding of the product, our users, the music industry and will have a mixed work responsibility of daily and long-term planning tasks.
What you will do:
Required qualifications:
Nice to have:
We offer:
We develop software for music composition and production, build extensive content catalogues and continually innovate to improve the quality of life for the ordinary musician. This makes Muse Group the fastest growing company in the Music Technology segment.
Today, Muse Group reaches over 400 million users worldwide through its portfolio of software, mobile apps and online services that includes Ultimate Guitar, MuseScore, Audacity, StaffPad and more. Each product has its own history and audience.
Audio.com is one of them and growing fast with record numbers of uploads, users and engagement being hit every week. With the launch of a newly curated browsing page & collection feature, the need for content curation and community support is increasing significantly.
Thus, we are looking for wonderful talents to join our team. We need a Content Manager - Audio.com to help curate the thousands of pieces of audio we have into collections and featured pages for SEO and to communicate directly with our users on a regular basis. This person will have a deep-understanding of the product, our users, the music industry and will have a mixed work responsibility of daily and long-term planning tasks.
What you will do:
- Standardise CMS operations for the curation and presentation of audio files on Audio.com
- Handle and prioritise customer service requests on channels like email, reddit and socials
- Curate "Collections" of content that is in high demand from users and co-ordinate with SEO team to create high traffic landing pages
- Contribute to Audio.com the team as a whole
- Monitor (and in-some cases commission) the effectiveness of certain pieces of editorial content and promotion
- Coordinate with other members of Audacity, UG, Muse-Score etc. about effective communication and community management
- Monitor the quality, quantity and the type of content on Audio.com while also suggesting ways to incentivise users to upload more of the content that we want
- Weekly editorial newsletters
- Suggestions for how to automate the recommendation of content in the future
Required qualifications:
- 3+ years in a music-technology, music / podcast, playlist related business
- 3+ years of experience with an audio-editor or DAW (Audacity related would be a pro)
- Background in customer-support and/or community management in a technology oriented business
- User of existing UGC platforms with an understanding of the needs of creators and consumers
- Fully fluent in English and able to write copy to a relatively high-standard
Nice to have:
- Bachelors of Arts
- Deep understanding of music-production & music-consumption related terminology
- Professional understanding of the podcasting industry
We offer:
- Reward: competitive salary and opportunity to grow in the rapidly scaling global company.
- Flexibility: work from home or from a co-working space of your choice.
- Care: generous health insurance, therapy and assistance in difficult life circumstances.
- International experience: become part of a global team, from the US to the UK and beyond.
- Impact: opportunity to influence the development of the music industry and positively impact the lives of millions of musicians around the world.
- Creativity: we make products for musicians, artists and creators, and so each of us is a bit of a musician.
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